Refund & Cancellation Policy
Last updated: 1 August 2026
Esotarot sells digital products: a monthly subscription (one reading each day), one-time “extra reading” credits, premium voice narration and additional card decks. Everything is delivered immediately and consumed on use. Payments are processed by Paddle, our Merchant of Record, so Paddle’s buyer terms apply alongside this policy.
Cancelling a subscription
You can cancel at any time from your account (Manage billing), which opens the Paddle customer portal. Cancellation stops future renewals; your access continues until the end of the period you have already paid for. We do not charge a cancellation fee. Cancelling is not the same as a refund — it stops the next charge rather than returning the last one.
Refunds
Once a purchase has been used to generate a reading, it is not refundable. A reading is produced for you the moment you request it and cannot be returned, so what has been used has been delivered in full. What counts as “used” for each product:
- Reading credit — used the moment a reading is generated with it.
- Subscription — a billing period is used once any reading has been generated during it, and is then not refundable in whole or in part. Earlier periods you have already been billed for are not refundable either.
- Card decks and premium voice — non-refundable from delivery. These are added to your account in full the moment the purchase completes and are yours permanently. There is no unused portion to return, so no refund window applies.
An unused reading credit may be refunded in full within 14 days of purchase.
Subscriptions you have not used this period
If you have generated no readings in your current billing period, that period is refunded pro rata: you keep the days that have already passed, and the rest of what you paid comes back. The daily rate is the amount you were charged divided by the number of days in that billing period, and the refund is calculated on the total you were charged.
For example, on a period running the whole of February (28 days), a request made on the 15th means 14 days have passed, so half of what you paid is refunded. Ask on the first day and effectively all of it comes back; ask on the last and only that day remains.
One reading in the period ends this — the period becomes non-refundable in full, not merely reduced. Cancelling instead of asking for a refund is always available and stops the next charge without touching the current period.
What is always refundable
This policy does not apply where something went wrong on our side, and nothing here limits your statutory rights. Contact us and we will make it right if:
- you were charged in error, charged twice, or charged after cancelling;
- a reading failed to generate, or was cut short by a fault;
- a deck, voice or credit you paid for was never granted to your account.
Consumers in the EU / UK
You normally have a 14-day right to withdraw from a digital purchase. When you start a reading — or when a deck or premium voice is added to your account, which happens immediately on purchase — you are asking us to begin performance right away and you acknowledge that you lose that right of withdrawal for content already delivered or consumed. For a reading credit or a subscription period you have not yet used, the 14-day right is unaffected. None of this affects your statutory rights where the service is faulty or not as described.
Paddle’s own terms
Paddle is the seller of record for your purchase. Paddle may issue a refund under its own buyer terms, or in response to a payment dispute raised with your bank, regardless of what this policy says. This page describes when we will approve a refund request, not a limit on Paddle.
How to request a refund
Email support@esotarot.pro with your account email and the purchase, or use the “Manage billing” portal. Refunds are issued to your original payment method via Paddle.